Frequently Asked Questions

What is available from the USA store?

The USA launch includes the Original Bag in Black and Midnight Blue. Accessories, treat bags, cushions, subscriptions and bundles are not part of this launch.

Can I register interest in another color?

Yes. Choose Moss Green, Slate Black, Wild Berry, Vintage Rose or Cotswold Taupe on the new-color email form. Joining a list is not a preorder and does not reserve inventory.

What fits in the Original Bag?

The bag has dedicated space for clean waste bags, a tied used bag, treats, a compact 500 ml bottle, a phone, keys and everyday walk essentials.

How can I wear it?

Use the adjustable strap to wear it crossbody or over one shoulder. Remove the strap and use the rear belt clips to wear it at the waist.

Can the external clips hold my dog's leash?

No. The clips are for lightweight accessories only. Do not attach your dog or leash to the bag.

Is it machine washable?

Black and Midnight Blue Original Bags are machine washable.

How large is it?

The bag measures approximately 12.6 × 9.8 × 3.1 inches (32 × 25 × 8 cm), including the side pockets. The strap adjusts up to approximately 51 inches (130 cm).

How much is shipping?

USPS Standard Shipping is $8 on orders under $70 and free on orders of $70 or more. USPS Express Shipping is $15. Delivery estimates are shown at checkout.

How do I ask another question?

Use the Contact page and include your order number if your question concerns an order.